Frequently Asked Questions

Can you fix it?

✓ My battery doesn’t charge
✓ I only hear sound in one ear
✓ The screen is damaged
✓ The iPod is completely dead
✓ My faceplate is scratched
✓ My iPod shows an error message
✓ My click wheel is not working
✓ I need an engraving removed
✓ Umm…I’m not sure

What payments do you accept?

Credit/Debit Cards:

iRestore accepts all major debit and credit cards (Visa, MasterCard, American Express, Discover). Choose this option during the checkout process.

PayPal:

iRestore is PayPal Verified so all purchases are covered under PayPal’s $2,000 Protection Policy. This is the ideal method of payment, especially for bank funds. If you don’t have an account, click HERE

Buy Now, Pay Later:

Customer financing is available through PayPal’s ‘Pay Later’ option during checkout. Get a decision in seconds so you can make your purchase now and pay for it later.

What are your shipping options?

iRestore uses the United States Postal Service (USPS). Packages that weigh less than one pound will be shipped via USPS Ground Advantage and packages weighing more than one pound will ship via USPS Priority Mail. Packages typically arrive within 2 – 5 business days. A tracking number is included with all orders at no additional charge. Expect an automated email with your tracking number as soon as your shipment is prepared.

Do you have a warranty & return policy?

Warranty:

We have full confidence in all our parts and repair services, but if you are not satisfied with any part or service purchased from us, you can contact us HERE

Returns:

Shipping fees for the return of a faulty part/repair service are covered by us via USPS Ground Advantage unless damages are deemed user-incurred.

Important:

All parts and services carry their respective warranty (unless noted). We are not responsible for user-incurred damages or misuse of parts.